You can return any item you are unhappy with for a store credit. This should be done within 14 days of receiving the item, and you will receive a voucher to your email equivalent to the original in-store purchase value.

Cash refunds can be issued for items (not orders) valued at £250 or higher.

Please note that in cases where the total order value exceeds £250 but consists of items with individual values below £250, the refund will be made in the form of store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with The Cirkel tag (and any original brand tags if applicable) still attached. The item is your responsibility until we receive it back in our studio, and therefore we suggest you send it back using Royal Mail's Recorded Delivery service.

Please send all returns to The Cirkel Returns, Unit 7S, Hewlett House, 5 Havelock Terrace, London, SW8 4AS including a completed copy of the returns form (found here).

For orders shipped to outside of the UK, any customs charges are the responsibility of the buyer and are not included in the product or shipping costs. These charges vary by country and are determined by the customs authorities of the destination.

If, upon delivery, you refuse to pay the applicable customs charges and the order is consequently returned to us, a refund will not be processed. For specific information about customs charges in your country, please reach out to your local customs office. They can provide details on applicable fees and regulations.

If the item is faulty or damaged (beyond as described), please accept our apologies. You will need to email hello@thecirkel.com to notify us of the defective item. We will then advise you of the best way to return the item and arrange a refund.